Frequently Asked Questions
Everything you need to know about supporting independent journalism through our official merchandise.
Where does the profit from my purchase go?
100% of the profits from The Kyiv Independent Store go directly towards supporting our newsroom and investigative journalism in Ukraine.
Do you offer international shipping?
Yes, we ship our apparel and accessories worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How can I ensure I order the correct size?
We provide a detailed size guide on every product page. We recommend measuring a similar garment you own to compare against our specifications for the best fit.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are unworn, unwashed, and in their original packaging.
What materials are used in your clothing?
We prioritize quality and sustainability. Most of our t-shirts and hoodies are made from 100% organic cotton or high-quality cotton-polyester blends for durability.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.