Returns & Exchanges

At The Kyiv Independent Store, we stand by the quality of our apparel and offer a 30-day return policy for all unworn and unwashed items. Your support helps independent journalism, and we want to ensure you are completely satisfied with your purchase.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for the return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location; please retain your tracking number for reference.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned item, we will process your refund to the original payment method or ship your exchange within 5-7 business days.